Privacy Policy

1. Scope of this Policy

This Policy applies to Actibot, the Actib.app messaging and chatbot product used for WhatsApp communications, and to the Instagram features a restaurant connects to Actib: reading and replying to direct messages and comments and preparing posts ("the Service").

This policy does not apply to other platforms, admin panels, management systems or SaaS services offered by Actib.app, which are governed by the main Privacy Policy and separate terms.

2. Who We Are

Actib.app ("Actib", "the Platform") is operated by ACTIB TECHNOLOGIES, S.EP. (RUC 155790094-2-2026), Panama City, Republic of Panama.

Actib provides technology infrastructure that lets independent businesses ("the Business") communicate with their customers through WhatsApp, using the WhatsApp Cloud API, and through Instagram, using Meta's Instagram API.

Actib acts only as a technology provider and does not operate or control the businesses that use the Service, nor does it decide the content of the messages sent.

3. Information We Process

When you interact with a Business through WhatsApp using Actibot, we may process:

• Your WhatsApp phone number
• The messages you send to the Business
• Message metadata (date, time, delivery and read status)

When a Business connects its Instagram professional account, we may process:

• From the Business account: Instagram ID and username, account type, profile picture and an access token that we store encrypted
• From whoever messages or comments on that account: their Instagram ID and username, the text and attachments of their messages and comments, and the date
• Post drafts prepared by the Business

Actib processes only the information needed to operate the messaging service. More detail in the Instagram and Meta Annex.

4. Purpose of Processing

The information is processed only to:

• Route and deliver WhatsApp and Instagram messages
• Let the Business read and reply to messages and comments and publish content its administrator approved
• Provide delivery statuses and service operation
• Ensure the security, stability and reliability of the platform

Actib does not use this information for advertising or for purposes unrelated to the service. Actib does not reply automatically on the Business's behalf on Instagram: a person sends each reply.

5. Role of the Business

The Business you communicate with is responsible for:

• The content of the messages sent
• Deciding whether messages are informational, transactional or promotional
• Obtaining the consents required by law and by the WhatsApp and Instagram policies

Any question about the content of messages should be addressed directly to the Business.

6. WhatsApp, Instagram and Meta

Messages are delivered through services provided by WhatsApp and Instagram / Meta, which may process data under their own privacy policies:

• WhatsApp privacy policy
• Instagram privacy policy

7. Data Retention and Security

Actib keeps data only for as long as needed to operate the Service and meet legal obligations. Reasonable technical measures are applied to protect the information processed; Instagram access tokens are stored encrypted.

When a Business disconnects Instagram, we delete the access token and stop processing the account. Retention periods per data category are being defined and will be published here.

8. Requests for Access or Deletion of Data

You can request access to or deletion of your data related to Actibot or to a connected Instagram account by writing to:

support@actib.app

Full instructions are in the Data Deletion Instructions. Actib may coordinate these requests with the relevant Business where needed.

9. Contact

For any question about this Policy:

Email: support@actib.app