Data Deletion Instructions
Actibot - Messaging on WhatsApp and Instagram
Actibot data deletion (Meta Compliance)
This page explains how to request deletion of data processed by Actibot (WhatsApp chatbot) and by the Instagram features a restaurant connects to Actib, in line with Meta's requirements.
To request deletion of data from your whole Actib account (dashboard, customers, orders), see our Privacy Policy or contact support@actib.app.
If you messaged us on WhatsApp
To request deletion of your data processed by Actibot:
- Send an email to support@actib.app
- Include your WhatsApp number
- If possible, say which Business you interacted with
If you messaged or commented on a restaurant's Instagram account
To request deletion of the messages and comments of yours that Actib holds:
- Send an email to support@actib.app
- Include your Instagram username
- If possible, say which restaurant account you wrote or commented on
If you administer a restaurant's Instagram account
- Go to business.actib.app, open Settings, Redes, and disconnect Instagram. On disconnect we delete the access token and stop processing your account.
- To also delete the stored messages, comments and drafts, remove Actib in your Instagram account's app settings. Instagram notifies Actib, which starts deletion of that account's data.
- You can also write to support@actib.app with the account's username.
What happens next
Actib will process the request and coordinate with the relevant Business where applicable. You will receive a confirmation code and can check the status of your request on the status page.
The deletion process can take up to 30 business days from when we receive your request. You will receive an email confirmation once it is complete.
Additional Information
If you have questions about the deletion process, contact us at support@actib.app. More about Instagram in the Instagram and Meta Annex.